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Online Physio

Online Physio. Everything you love about physiotherapy in the palm of your hand.

Our online physio team is where you need them to be to help you with your physiotherapy goals.

Telehealth physio is proven to provide safe and effective care for a variety of conditions.

Book Your Online Physio Session Now

dominic physiotherapist personal trainer

Dominic Tan – Physio, S+C coach and personal trainer. Squat enthusiast.

naveena physiotherapist pascoe vale knee pain expert

Naveena Seethapathy – Titled sports & MsK physio . Passionate communicator.

We can provide care for your:

  • Musculoskeletal injuries (aches, stiffness, acute or chronic pain)
  • Knee pain
  • Lower back pain
  • Neck pain
  • Shoulder pain
  • Hip pain
  • Workplace injuries
  • Running injuries
  • Sports injuries
  • Pre and Post Operative Care

How Online Physio Works For You

Every interaction our beloved clients have with us online or in our clinics is unique. 

There’s no one size “physio consult” that fits all. 

What makes them unique is what you bring to us, and what we can do to guide you through to your goals.

When having an online physio session you’ll be bringing your story, your challenges, your victories and your goals.

We will bring our expertise, our compassion, our understanding and our physiotherapy know-how.

When we combine these in our online sessions the lovechild of this process is your unique action plan. 

Your pathway to achieve what you want to achieve.

The Specifics

We use a secure video messaging platform used for online telehealth consultations. 

You will be provided a link to a digital waiting room to access at the time of your consultation where your physio will be there to greet you and commence.

Prior to your first consultation an email will be sent out requesting some information about what you’re looking to achieve so that we can move through the consultation as efficiently and effectively as possible.

After your consultation is finished we will email you your action plan for you to work on. If your action plan includes some rehabilitation exercises a link to your personal program will be included.

Following Up

We know consistency and support is needed when we’re embarking on a journey to achieve a goal. There will be some behaviours that need changing. Some habits that need to be formed or broken. 

During this time it’s crucial to have access to your physio for support.

With online physio, this is simple. You don’t need to jump in your car or on the tram for your session, you can simply book a time that suits you and your physio will be there.

Pricing For Online Physio Sessions

We understand if you’re unsure about an online physio session. It’s a very new concept to many people out there which is why we offer our initial session completely free of charge.

To ensure that you’re supported through your action plan on to achieving your goals we have an online physio access plan for you.

Our incredible value follow up consultations are where you can access your physiotherapist two times a week for only $49 total. 

That means for your $49 you will have 2 further sessions with your online physio in the week to check in, adjust, inform, coach or review your progress and ensure you’re remaining on track.

Medicare for Online Physio

Currently we bulk bill online physio sessions so that there is no out of pocket expense. 

There are some strict eligibility requirements via medicare however. You must have a chronic medical condition and a GPMP/TCA (a GP Management Plan with Team Care Arrangements) active with your local doctor. Then, you must have a referral written to our online physio.

There is a maximum of 5 sessions per year covered by medicare which is for all allied health.

This means if you have already seen (in person or online) a physio, podiatrist, or other allied health profession those consultations would be counted in the 5 total.

Private Health Insurance for Online Physio

The main private health insurers in Australia are now providing rebates for telehealth physio sessions. There are a few hurdles with this to start.

You must have a referral from your GP stating that online physio (or telehealth physio) is advised.

And the primary condition being treated by your physio is:

  • Pulmonary rehab
  • Cardiac rehab
  • Post orthopaedic surgery rehab
  • A chronic musculoskeletal condition (eg: osteoarthritis)
  • Pelvic floor muscle training

And finally, there is not currently an option to only pay the gap fee like you can in our clinics. 

This means that a session must be paid in full and then as the client you’re required to provide the paid invoice to your health insurer for reimbursement.

We understand this is slightly more work compared with an in clinic consultation for private health rebates which is why we support the endeavours of the APA (Australian Physiotherapy Association) to lobby for improvements here.

Department of Veterans Affairs

A valid referral from your GP to us as your online physio is all you need to start accessing our services online. 

The service is bulk billed.


In Victoria if you suffer an workplace injury then you can see our online physio with no out of pocket expenses if your case manager approves the service.

Want to learn more?

Read our FAQ about how to prepare for your online physio consultation.

One of our most popular online physio programs is our knee arthritis program. Check it out.

Knee Pain Treatment Online at Home

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Posted by PridePlus Health on Wednesday, 15 April 2020